The Right Answers Right Away

One number is all you need

Citibank is committed to the prosperity and success of your company. We understand that for your company to perform at its best, your bank must support you with the highest level of professionalism, efficiency, technology and service; which is why we have created CitiService®.

CitiService® is an integrated customer inquiry line for after-sales service dedicated to giving you easy access to accurate answers in the shortest possible time. In today’s environment, speed and accuracy are critical – we know you need the right answers the right away. With CitiService®, you only need to call one number, one number will put you straight through to a CitiService® Officer who will be able to handle all your customer service inquires on-line. If the can’t give you the answer right away, they’ll be able to tell you exactly when you can expect a response and update you regularly on your inquiry.

It’s simply part of the service.

Your Team Experts
Your CitiService® Officer represents a team of experts brought together expressly to offer you a centralized service. These Citibank specialists have all made a commitment to handle your investigations or solve your problems with optimum speed and maximum efficiency.

Your Citiservice® representative has been carefully trained to handle a comprehensive range of inquiries. Cutting-edge systems enable your CitiService® Officer to access on-line customer information and, when necessary, specialists and CitiService® representatives across the globe, which means that CitiService® gives you access to Citibank’s experts worldwide.

The CitiService® Benefits

	One phone number for fast efficient service
	Quick and accurate responses to your inquires
	Regular updates on the status of your inquiries
	Access to CitiService® around the world through your local number
	Easy access to Citibank experts
	Readily available product knowledge and technical support

Some Questions

What kind of inquiries does CitiService® handle?
CitiService® handles all your inquiries including:

	General product information.
	Balance and statement inquiries.
	Transaction investigations.
	Request for technical support.
	Information on banking practices.

How can I contact CitiService®?
You can contact CitiService® by phone, fax or e-mail:

	868-627-CITI (2484) - Phone
	868-624-CITI (2484) - Fax
	Trinidad.citiservice@citigroup.com

What kind of products does CitiService® cover?
CitiService® covers all of your customer service inquiries for all products:

	Domestic Accounts
	International Accounts
	Electronic Banking
	Funds Transfers (Local/ International)
	Foreign Exchange
	Trade
	Loans
	Fixed Deposits

Types of requests handled:

Account Services

	Balance Inquiries
	Account Statements, Check Books, copies of checks
	Transaction Inquiries
	Investigations

Electronic banking

	Request for Services
	Training on System/s
	General System Support
	Technical Support

Foreign Exchange

	Foreign exchange rates inquiries
	Negotiate Fx rates
	FX Contract Inquiries

Funds transfers

	Status of transfers
	Recall Requests
	Confirm receipt of payments
	Cancel Transfers

How long should I expect to wait for a response?
Straightforward request for information, such as balance or statement inquiries, will be answered immediately. More complex requests, such as transactions and request for action or investigation, will be answered within standardized time frames.

We’re ready to serve you

CitiService® is dedicated to you, brining superior customer service to your fingertips. It’s fast, efficient and effective. And we’re ready to serve you right away. So whatever your customer service inquiry or request, call CitiService®, you’ve got our number.