Citibank PayLink

What is it?

Citibank PayLink provides a complete payment solution for your local TTD and USD payments, providing your business enterprises with a convenient, fast, reliableand secure way to make in-country disbursements to your suppliers, vendors, shareholders, employees, other companiesand individuals.

How does it work?


You input your payment instructions into the Citibank PayLink system, via a download from your system or manual input. The information regarding beneficiaries (name, account number, etc.) is entered only once.

Transmit Beneficiary information and Payment instructions to Citibank, as well as, provide authorization capabilities.

Payment information can be accessed using Citibank’s web-based electronic platform, CitiDirect.

Citibank PayLink makes the payments, TTD or USD, according to the client's instructions:
  • Manager's cheque issued at a Citibank branch for collection or delivery
  • Book Transfers (to beneficiaries with Citibank accounts)
  • Funds Transfer (to beneficiaries with accounts at other banks)

What are the benefits?


Flexibility: The wide variety of PayLink payment instruments gives you the flexibility you need to make your payments.

Cost Reduction: Increased automation of your payment process will reduce internal processing & administrative costs.

Security: A number of control mechanisms help ensure a high level of security. For example, access to the system is restricted to authorised company personnel through user profiles, which define the functions operators are allowed to perform.

Increase in Productivity: The simplification of your payment processing will allow you to concentrate on your core business activities.

Customer Service: With a local telephone call you can access our customer service area, CitiService. You may request a visit from a sales officer, information on the system’s functionality, training for new users, or other services that will help you meet your local and/or international needs.

What are the requirements?


You will need to have a corporate local TTD current or USD current deposit account with Citibank (Trinidad & Tobago) Limited, or for regional payments, with any Citibank branch in Latin America.

The necessary documentation needs to be completed.

The following is the minimum hardware requirements for Citidirect:
    Computer Processor
  • Minimum: 500MHz CPU (Generally indicates a Pentium® 3 machine, released in February 1999.)
  • Recommended: 1 GHz CPU

  • Computer Memory (RAM)
    For Windows® 98 and NT 4.0:
  • Minimum: 128 MB
  • Recommended: 256 MB

  • For Windows 2000, XP and ME:(*)
  • Minimum: 256 MB
  • Recommended: 512 MB

  • (*) More recent versions of Windows operating systems use larger amounts of RAM.
    Hard Drive Space Available
  • Minimum: 150 MB

  • Monitor/Display
  • Minimum: VGA Monitor resolution of 800X600, configured to display 256 colors.
  • Recommended: Resolution of 1024X768 or higher (if available) to enhance the visual experience of CitiDirect.

  • Internet Connectivity
  • Minimum (For Dial-up Customers ONLY): Modem/Speed: 28.8K bps (28,800 baud/second) or higher; V.34 modem protocol is minimally required; V.90 modem protocol is recommended.
  • Recommended: High Speed Internet or Broadband Connection.


  • ®Microsoft Internet Explorer (IE) Version 5.0 Service Pack 1 or higher (*)
    Your IE browser must be enabled for SSL (Secure Sockets Layer) versions 2.0 and 3.0 and your Internet Security Level must be set to Medium. For complete IE Settings requirements,


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