Where Quality and Service makes the Difference

Your direct line of communication with Citibank. Through an exclusive phone number your contact with Citibank is faster and easier. All your inquiries, suggestions and claims are resolved with the highest level of professionalism.

Superior level of service for agile & efficient investigations resolution through a standardized process.

Inquiries handled

General product information

Balance and statement inquiries

Transaction investigations

Request for technical support


One phone number for fast efficient service

Easy and rapid access to Citibank representative

Quick and accurate responses to customer inquiries

Regular updates on the status of inquiries

Technical support on Electronic Citibanking

An open channel for client’s suggestions

Interactive Voice Response

Operating Hours

CitiService operates during normal business hours (Monday to Friday from 8:30 am to 5:30 pm)

How to contact CitiService

CitiService can be reached either via phone, fax, mail, or e-mail.

Tel.: 787-771-2800

P.O Box 70301
San Juan, PR 00936-8301


©2001 Citibank N.A. Member FDIC